退款政策
Due to the nature of our products, returns and refunds are considered on a case-by-case basis and must be requested within 7 days of receiving your shipment. If you find the received product unsatisfactory, please contact us promptly at tastebudds.my@gmail.com or +60102718971 and we will be happy to assist you.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at tastebudds.my@gmail.com or +60102718971.
Damaged or Defective Product
If the product you received is damaged or defective, please contact us at tastebudds.my@gmail.com or +60102718971. We will make every effort to resolve the issue promptly. To expedite the process, kindly provide photographs or videos (whichever you prefer) showcasing the damage or defect.
Wrong Product(s) Received
If you received a product different from those listed in your order confirmation email, please reach out to us at tastebudds.my@gmail.com or +60102718971. We will arrange for the correct product to be sent to you promptly.
Order Not Received or Incomplete
If you have not received your order or the received order is incomplete, you must inform us within 10 days from the day on which you received an email from us confirming that your order had been shipped.
Cost of Returning Product(s)
Customers are responsible for the cost of returning the product(s). Please ensure that the returned items are in their original condition and packaging.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at tastebudds.my@gmail.com or +60102718971.